The Nitty Gritty

Jump Creative takes care to ensure all design work is delivered accurately, professionally, and in line with the agreed brief. Any errors arising from our own production process will be corrected at no additional cost.

While every effort is taken to ensure all work is accurate and professionally prepared, clients are responsible for reviewing all proofs carefully to confirm that spelling, dates, colours, layout, and content are correct before providing final approval. Approval confirms acceptance of the proof as supplied, and any changes or corrections requested after approval will be completed as additional billable work.

Estimates and quotes include the deliverables discussed or outlined in the proposal or agreement. All revisions are billable unless they correct an error made by Jump Creative. Revisions may continue as needed until the work is complete and correct. Any changes to the brief, additional requests, or adjustments made after approval of a stage will be billed at the standard hourly rate or as a new project, depending on the nature of the change.

Payments and deposits are non‑refundable once work has begun, as time and resources are allocated to your project. Refunds are not offered for completed design work.

Turnaround times are provided as estimates and may vary depending on client responsiveness, project complexity, and workload. Delays in providing feedback, content, or approvals may extend the project timeline. If you have specific deadlines to meet, please advise us at the start of the project so we can schedule accordingly. We will factor reasonable contingency time into production to accommodate foreseeable delays.

Final files are supplied in the formats or final‑use specifications agreed upon at the start of the project. Additional file types, exports, or re‑sizing requests outside the original scope may incur additional charges.

Jump Creative manages the full production process to ensure the highest quality outcome. As part of this, press‑ready files are not supplied to clients or third‑party printers unless this has been arranged and quoted for in advance.
This approach allows us to maintain quality control, ensure files are prepared to the correct technical specifications, and prevent issues that can arise when artwork is printed outside the intended production workflow.

Ownership of final artwork transfers to the client upon full payment. Jump Creative retains the right to showcase completed work in portfolios, social media, and promotional materials unless otherwise agreed in writing.

Jump Creative retains full intellectual property rights to all working files, concepts, drafts, and design assets created by us and used in the creation of your project. Working files—including but not limited to InDesign, Illustrator, Photoshop, layered files, Word, Powerpoint, and editable source documents—are not supplied as part of any project. Final, flattened, or print‑ready files are provided as agreed at the start of the project.